Delete Your Account

This page explains how to delete your Home Eats account and exactly what happens to your data. It applies to both Home Eats apps — Home Eats (for eaters) and Home Eats for Kitchens (for kitchens) — which are operated by ADAD (trading as Home Eats).

Delete your account in the app

You can delete your account yourself, at any time, directly in the app. It takes less than a minute:

• Home Eats (eaters): open the app → tap Account (bottom-right) → scroll down and tap Delete account → confirm.
• Home Eats for Kitchens: open the app → tap Account → tap Delete account → confirm.

You can also delete your account on the web: eaters from your Account page, and cooks from the Kitchen setup page. Deletion is immediate and permanent once you confirm.

Can't open the app?

If you can no longer access the app, email us from the address on your account at brad@homeeats.co.za with the subject “Delete my account”. We will verify the request and complete the deletion within 30 days.

What is deleted

When you delete your account, we permanently erase all of the personal data that is purely your own:

• Your profile (name, email, phone number, photo);
• Your saved delivery addresses;
• Your saved payment cards (we only ever hold a payment-provider token and the last four digits — never your full card number);
• For kitchens, your uploaded verification documents — ID document, food-safety Certificate of Acceptability, and any business registration documents;
• Your bank account and payout details;
• Your push-notification tokens and in-app notifications; and
• Your sign-in credentials (your Home Eats login itself).

What is kept, and for how long

South African tax and financial-record law requires us to keep records of completed transactions, generally for around five years. So instead of erasing your past orders and payout records, we anonymise them: we remove your name, phone number, delivery address, and any review author name or comment, so the remaining financial record no longer identifies you. After the legal retention period these records are deleted.

Before you can delete

For your protection, deletion is not allowed while:

• You have an order in progress — please wait until it is completed or cancelled; or
• You run a kitchen with a payout balance still owed — please request your payout first, so deleting your account never strands money we owe you.

Once no order is active and no balance is owed, deletion completes straight away.

Questions

For anything else about deleting your account or your data, contact us at brad@homeeats.co.za. For more on how we handle your information, see our Privacy Policy.